Our products are primarily intended for doctors, clinics, aesthetic professionals, and trained practitioners. Individual purchases may be accepted at our discretion.
Yes, we ship orders across India, subject to courier service availability in the delivery area.
Orders are usually delivered within 3–7 business days after dispatch. Delivery timelines may vary based on location and courier delays.
Shipping charges, if applicable, are clearly mentioned at checkout and may vary depending on product weight and delivery location.
Once your order is shipped, tracking details will be shared via WhatsApp, SMS, or email.
Orders cannot be canceled once they are processed or dispatched. Cancellation requests before dispatch may be considered at our discretion.
Returns or exchanges are accepted only in cases of damaged, defective, or incorrectly delivered products. Requests must be raised within 24 hours of delivery with proper proof.
Refunds are issued only after verification and approval. In most cases, replacements are preferred over refunds.
Please contact us within 24 hours of delivery along with clear photos or an unboxing video of the damaged product.
All products are sourced and handled as per industry standards. However, results and reactions may vary. Products must be used strictly as per professional guidelines.
No. We do not guarantee outcomes, results, or effectiveness, as these depend on individual cases and professional usage.
We accept secure online payments through available payment gateways. Payment options may change without prior notice.
Delivery delays may occur due to courier issues, weather conditions, or unforeseen circumstances. Lumiere Aesthetic is not liable for such delays.
You can reach us through our official contact details provided on the website for any queries or support.
